Returns & Booking Cancellation Policy

Please familiarise yourself with The Yvette Clinic Policies ahead of appointment:

Once an appointment date has been confirmed a 30% booking fee must be paid within 48 hours otherwise your appointment will be cancelled. Unless there is less than 48 hours until your treatment, then the booking fee must be paid immediately.

The booking fee for your confirmed date is non-refundable, this means that if you need to re-schedule your appointment you have up until 48 hours before your scheduled date/time to do so. If you fail to do this, your booking fee will be lost and you will need to pay a new booking fee to secure another future date. You can move your appointment date/time up until 48 hours before your original appointment with your original booking fee. You can move the appointment two times and after two moves a new booking fee will be required, this is to stop customers continually moving their appointment date once a fee has been paid.

If you choose to cancel your appointment after you have paid your booking deposit, then the booking fee is non-refundable.

If you use our online booking portal through Aesthetic Nurse software you are accepting our booking and cancellation policy.

Returns Policy:

If you purchase a physical item from The Yvette Clinic website and the item is faulty upon arrival then please contact The Yvette Clinic directly to arrange a replacement.

The original item may need to be sent back at the customers cost, this will be at discretion of The Yvette Clinic.

AlumierMD items if faulty may require a return prior to receiving the replacement to assess the fault/damage by the head office themselves.

If you are uncertain on any item choice, please ensure you reach out to The Yvette Clinic for an initial consultation to have a bespoke routine in place first. If you are concerned about a product reaction, you must report to The Yvette Clinic immediately and discuss next steps directly on how to manage. If for any reason you think its an emergency it is the customers responsibility to seek medical advice/attention through the NHS immediately.